Booking & Cancellation Policy
We would rather you understood this before you book than discovered it afterward. Here is the short version, followed by the terms themselves.
The short version
- Fourteen days to change your mind. Cancel within 14 days of booking for a full refund, as long as your trip is more than 120 days out.
- You always have two options. If you cancel later, you choose between paying a cancellation fee or taking future trip credit. The credit is worth more.
- You can send someone in your place. Up to 30 days before departure. Free before final payment, $75 after.
- We tell you early whether the trip is running. You will know by 120 days out, before you need to book flights.
- We strongly recommend travel insurance, and CFAR coverage if you want maximum flexibility. It has to be bought within a couple of weeks of your deposit.
The full terms are below. They are the same terms you sign at checkout, as Sections 10 through 15 of our Participant Agreement.
Travel Protection
Travel insurance including emergency medical and evacuation coverage is strongly recommended. We also strongly recommend that your policy includes Cancel For Any Reason (CFAR) coverage.
Important: CFAR coverage generally must be purchased within a short window after you pay your initial deposit, often 14 to 21 days. Check with your provider immediately after booking.
Many of our past guests have used Trawick Insurance, which is bookable through WeTravel.
Payment Schedule
A deposit of 25% of the trip price is due at the time of booking to reserve your place. The remaining balance is due in three installments on the dates listed on your booking page and in your booking confirmation.
If any installment is not received by its due date, we may treat your booking as cancelled and the cancellation schedule below will apply.
Cancellation: If You Cancel
Your deposit is non-refundable in part or in full according to the schedule below. Amounts retained by Avanti may be converted to travel credit as described beneath the tables.
If you cancel within 14 days of booking, you will receive a full refund of all amounts paid, provided your departure is more than 120 days away. Requests must be made in writing. After that window closes, the schedule below applies.
When you cancel, you may choose either to pay the cancellation fee, or to receive future trip credit in the amount shown.
Existing Adventures
| Days before departure | Cancellation fee | Or take future trip credit |
|---|---|---|
| 121 days or more | 50% of deposit | 100% of trip price |
| 91 to 120 days | 100% of deposit | 90% of trip price |
| 61 to 90 days | 40% of trip price | 75% of trip price |
| 31 to 60 days | 60% of trip price | 55% of trip price |
| 0 to 30 days | 100% of trip price | No credit |
Bespoke Adventures
| Days before departure | Cancellation fee | Or take future trip credit |
|---|---|---|
| 121 days or more | 100% of deposit | 90% of trip price |
| 91 to 120 days | 100% of deposit | 85% of trip price |
| 61 to 90 days | 50% of trip price | 65% of trip price |
| 31 to 60 days | 75% of trip price | 40% of trip price |
| 0 to 30 days | 100% of trip price | No credit |
How this settles. The figures above are the amount retained by Avanti. If you have paid more than that amount at the time you cancel, the difference is refunded to your original payment method. If you have paid less, no further payment is due.
Travel credit. You must elect either the cancellation fee or the travel credit in writing at the time of cancellation, and the election is final. Travel credit must be applied to a trip departing within 12 months of your original departure date, or it is forfeited. Credit may be applied once and will not be reissued if the rebooked trip is subsequently cancelled. Trip prices vary year to year, and credit is applied against the price current at the time of rebooking. No credit is available for cancellations within 30 days of departure.
Travel credit issued on a Bespoke Adventure may be applied to any scheduled Avanti departure. Application toward another Bespoke Adventure is at our discretion.
Cancellation: If Avanti Cancels
Avanti Tours, LLC may cancel a trip in the following circumstances:
- Extraordinary or unavoidable circumstances beyond our reasonable control, including dangerous weather, fire, natural disaster, industrial action, war, riot, pandemic, civil or political unrest, terrorism, and transport failures.
- Where we believe the safety of guests or staff could be compromised.
- Where the minimum number of guests needed to operate the trip has not been reached.
Trip confirmation. Each trip requires a minimum number of confirmed guests to operate. The minimum for your trip is stated on that trip’s page. We will confirm by 120 days before departure whether your trip will operate. If we cancel for insufficient numbers, we will do so on or before that date.
If we cancel, you will receive a full refund of all amounts paid to Avanti, excluding any personalized equipment or clothing already produced for you. You may instead elect to take the full amount as travel credit.
Avanti is not responsible for airfare, accommodation, or other travel costs you incur independently. This is why we recommend that you do not book non-refundable travel until your trip is confirmed, and why we recommend travel insurance.
Trip Policies
Substitutions. Your booking may be transferred to another rider up to 30 days before departure, subject to our written approval.
Before the final payment due date, there is no charge for a substitution. After the final payment due date, a name change fee of $75 applies to cover costs already committed on your behalf.
The replacement rider must complete all participant information and sign the Participant Agreement before the substitution takes effect. Personalized equipment or clothing already produced in the original rider’s name is not transferable and remains their responsibility.
Payment already made transfers with the booking. Any settlement between the departing rider and their replacement is a private matter between them, and Avanti will not administer refunds or collect payment from the replacement rider.
Unused services. No discount, refund, or exchange is available for any portion of a trip you choose to skip or miss, including meals, rides, or included activities.
Itinerary changes. Trips operate according to the itinerary published before departure. Avanti reserves the right to modify the itinerary at its discretion, including for weather, road conditions, or guest safety.
Concerns during a trip. If you are not satisfied with your experience, please notify your guide during the trip so we have the opportunity to address it. Refunds will not be issued once a trip has commenced.
Group Bookings
Where a trip is priced for a private group:
Pricing. Per-person pricing is based on the number of riders confirmed. If the group grows and the per-person price decreases, the difference is refunded. Pricing is locked at the final payment due date and is not affected by cancellations or additions after that point.
If the group shrinks before final payment. Where the group falls below the confirmed number, you may choose either to keep the trip private by covering the shortfall, or to have the trip repriced based on the actual guest count.
Individual cancellations. Cancellations by individual riders within a group are governed by the cancellation schedule above.
Substitutions. Group organizers are encouraged to fill a vacated place. Substitutions are governed by the Trip Policies section above.
Questions
If anything is unclear, ask before you book rather than after. Contact us and one of us will reach out.